How do I request a flight change with Volaris Airlines?

Volaris Airlines is a Mexican ultra-low-cost carrier that has established a strong presence in the Latin American market by providing low base fares while charging for additional services. The airline maintains an extensive network across Mexico, the U.S., Central America, and various regions of Latin America. 

You can get in touch with Volaris by dialing +1 855 865 2747 (1 855 VOLARIS) or +1-866-558-4039. Contacting a Volaris representative will lead you to further information.

Volaris Customer Support

The ultra-low-cost Mexican airline, Volaris Airlines (Y4), is highly committed to offering exceptional air travel assistance for booking, rescheduling, canceling, refunding, or any other air travel services to its passengers through various online and offline channels.

Volaris Airlines Customer Support is a crucial element and a technologically advanced service responsible for delivering prompt and accurate assistance to customers at  +1 855 865 2747 (1 855 VOLARIS) or +1-866-558-4039 via a 24/7 phone line, mobile application, live chat, social media platforms, and more.

Additionally, you have the option to choose your preferred language for a smoother conversation with a local Volaris representative. Furthermore, there are multiple alternatives available to contact Volaris Airlines at your convenience for accurate guidance, specific information, or cutting-edge technical support.

Reservation Process & Hold Policy

Booking a Flight

When you book with Volaris Airlines, you can do so through its official website, mobile application, or authorized travel agents. During the booking process, you will encounter fare tiers (often labeled as "Zero", "Basic", "Plus", etc.) that come with various service bundles. For instance:

• The Zero fare typically includes only a personal item (14 × 18 × 8 in) that can fit under the seat.

• The Basic/Plus or higher tiers may offer additional cabin bags, checked baggage, increased weight limits, or options for refunds.

Additionally, you can utilize the "Hold your fare" feature: secure your fare and pay later (within 24 hours).

Holding a Reservation

Volaris permits you to hold a reservation for a limited duration without immediate payment. Generally, this period lasts for 24 hours, although the specific time frame may vary based on the fare type or promotional conditions.

If payment is not completed within that timeframe, the reservation will be automatically canceled.

Changing Itineraries (Flight Changes)

If your plans change, Volaris allows you to modify your itinerary through My Trips (their online portal) provided that:

• The change is made at least 4 hours prior to the flight's departure.

• You pay any fare difference plus a change fee.

• You have not already checked in. Once a boarding pass is printed, changes may no longer be permitted.

Baggage Allowance for Volaris

Zero

Travel at our most affordable rate

This exclusive choice encompasses the following:

• 1 personal item (must fit beneath the seat in front of you)

• Example: handbag, briefcase, laptop bag

Basic

Best value

This special fare encompasses:

• 1 personal item (must fit beneath the seat in front of you)

• For example: handbag, briefcase, laptop bag

•  1 carry-on bag with dimensions of 22 x 16 x 10 in (length x width x height)

Plus

Worry-free

Our fare that allows for extra baggage includes:

• 1 personal item (must fit under the seat in front of you)

• For example: handbag, briefcase, laptop bag

• 1 carry-on bag with dimensions of 22 x 16 x 10 inches (length x width x height)

Cancellation Policy & Refunds

As a low-cost airline, Volaris has more stringent cancellation and refund policies compared to full-service carriers. Here’s what you should be aware of.

24-Hour Grace Period

In many regions, Volaris permits cancellations within 24 hours of booking, offering a full refund (to the original payment method), provided that:

The flight is scheduled to depart at least 7 days in advance (for international flights) or 24 hours in advance (for domestic flights) at the time of cancellation.

The fare class allows for refunds (note that some basic fares are non-refundable).

Beyond 24 Hours / Standard Cancellation

If you cancel after the 24-hour period:

Many fare types (particularly Basic / Zero) are non-refundable.

For more flexible fare categories (Classic, Plus), you may receive a travel credit that can be used for future bookings (within a specified timeframe).

If a cancellation occurs within 4 hours of departure (or close to that time), you may face a cancellation fee, and refunds could be limited or nonexistent depending on the fare type.

In certain situations, the refund or credit may not include additional services and will only cover the base fare.

Conclusion

Volaris Airlines presents an attractive choice for travelers who prioritize cost-effectiveness. With an extensive route network, a variety of fare options, and a modern fleet, it stands out as a significant contender in Mexico and the Americas for budget-conscious travel. Like all low-cost carriers, it is essential to understand what is included, what additional fees may be incurred, and to plan accordingly. By gathering all necessary information (such as baggage policies, fare regulations, etc.) ahead of time, you can achieve substantial savings and relatively efficient travel.

Frequently Asked Questions

What is Volaris Airlines recognized for?

It is recognized as an ultra-low-cost airline that provides affordable base fares, along with optional add-ons (such as baggage, seat selection, etc.), and operates an extensive network of destinations across Mexico, the U.S., and Central America.

What is VClub?

VClub is a membership program that offers benefits like fare discounts, priority access to promotions, and occasionally enhanced options for baggage or seat selection. It is particularly advantageous for those who fly with Volaris multiple times.

What is the Telephone number to connect with Volaris?

To connect with Volaris you can dial the number  +1 855 865 2747 (1 855 VOLARIS) or +1-866-558-4039.